Mealtime House

Legal Notice

Privacy Policy

Mealtime House is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a reservation, or attend our events. By using our website or services, you consent to the practices described in this policy.

Effective date: 1 September 2026

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you make a reservation, contact us, or sign up for our newsletter.

  • Name, email address, phone number, and any dietary requirements or special requests.
  • Payment details are processed by a third-party payment provider and are not stored on our servers.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage.

  • IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
  • This information is used to improve our website and understand visitor preferences.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.

  • Essential cookies are required for the website to function.
  • Analytics cookies help us understand how visitors use our site.
  • You can control cookies through your browser settings.

How We Use Your Information

Primary Uses

We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations.

  1. To process reservations and event bookings.
  2. To respond to inquiries and provide customer support.
  3. To send promotional communications, if you have opted in.
  4. To analyze website usage and improve user experience.
  5. To comply with applicable laws and regulations.

Disclosure of Your Information

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website and conducting our business.

Payment processors, email service providers, and analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

  • To comply with a legal obligation.
  • To protect and defend the rights or property of Mealtime House.
  • To prevent or investigate possible wrongdoing in connection with our services.

Data Security

Security Measures

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • Encryption of data in transit using SSL/TLS.
  • Restricted access to personal information to authorized personnel only.
  • Regular review of our data collection, storage, and processing practices.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Reservation data is retained for a reasonable period to manage bookings and customer service. Marketing data is retained until you unsubscribe or request deletion.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

To request access or correction, contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe.

Opt-Out and Deletion

You may opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

You may also request deletion of your personal information, subject to any legal obligations we may have to retain certain data.

International Data Transfers

Overseas Disclosure

We do not routinely transfer personal information outside Australia. However, some of our third-party service providers may store or process data on servers located overseas.

Where such transfers occur, we take reasonable steps to ensure that the recipient is subject to similar privacy protections. By using our services, you consent to such transfers where necessary.

Changes to This Privacy Policy

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Us

Privacy Contact Information

If you have any questions, concerns, or complaints about this privacy policy or our handling of your personal information, please contact us using the details below.